Transforming L&D With Technology and Data Insights with Kevin Farrell of Liberty Mutual Insurance

In this episode, Kevin Farrell, Director of Learning Experience Design of US Retail Markets at Liberty Mutual Insurance, joins us to talk about his journey into learning and development, the evolving role of data and AI in the field and the future of L&D.

Key Takeaways:

(01:33) Transitioning from the business side to L&D at Fidelity Investments.
(04:18) Being drawn to L&D by natural ability and opportunity.
(05:24) The importance of liking people in the L&D industry.
(05:36) Significant changes in L&D, particularly in the role of data.
(07:50) The potential of AI to democratize executive-level coaching.
(09:22) Kevin envisions hyper-realistic simulations enhancing training.
(10:55) Real-time, dynamic support in the workplace driven by AI.
(13:37) The necessity of clean data for effective AI implementation.
(16:07) Essential skills for future L&D professionals, focusing on adaptability.
(19:23) The impact mentors had on Kevin’s career.
(23:00) He recommends “Make It Stick” for those aspiring to be learning leaders.

Resources Mentioned:

“Make It Stick: The Science of Successful Learning”

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